Virtual Private Server (VPS) FAQs: Answers to Common Questions

a) How long does it take to activate my VPS server ?

Your VPS order will be activated immediately after setup, with the server taking up to 20 minutes to complete, depending on your chosen operating system and panel.

Notes: If the server activation takes over 20 minutes and you’ve tried to log in again, please contact our technical support for assistance.

b) How and Why to Buy VPS Hosting ?

A virtual private server (VPS) is a hosting service that replicates a physical server with its own operating system and resources, allowing users to control server configuration and create a fully adaptable environment. Unlike hosting environments, VPS plans offer features like editing php.ini files, root access, and other features.

You can purchase a new VPS from our website or contact us to ask for more information.

c) What should I do if my panel is not on the list ?

If your panel is not on the list, to log in to the panel, you can search the panel’s official documentation to obtain login information. You can also contact our technical support to resolve this issue.

d) What should I do if my VPS IP is blocked ?

A virtual private network (VPN) is a secure method to access the internet from a different IP address in another country, bypassing potential internet blocks. There are both free and paid VPN solutions available, and once connected, you should be able to access your VPS without issues.

Notes: Using a VPN may slow down your connection, but it’s crucial to use a reputable service and take the necessary precautions to ensure data and privacy protection when handling all traffic.

e) Is SMTP port 25 blocked on the VPS ?

We don’t block SMTP port 25, but we do restrict email sending to prevent spam and ensure smooth service. We recommend sending personalized content in small batches and following best email practices to avoid spam and low deliverability, thus protecting your customer’s reputation. You can also contact our technical support to resolve this issue.