Advanced Techniques: Diagnosing and Recovering Unexpected Deletions in Smarter Mail

Users may find unwanted emails in their junk folder, either in webmail or in the client, and can identify the cause by checking certain items.

a) How do I use folder auto-clean in Smarter Mail?

1. First, log into their account in webmail.

2. Then, navigate to Settings to select Account.

3. Finally, the Folder Auto-Clean card displays either user-created settings or Auto-Clean rules specified at the domain or system level.

b) How do I use content filtering in Smarter Mail?

1. First, log into their account in webmail.

2. Then, navigate to Settings to select Content Filtering.