Common Queries: Sucuri Web Security FAQs, Part 4

4. Sucuri website firewall

a) Does the plan include malware cleanup ?

The Website Firewall is a standalone product that is essential for those suspected of being infected with Sucuri platform products.

b) If I have a website firewall, can I upgrade to the Sucuri platform ?

Upgrade to the Sucuri platform by submitting a general ticket request or accessing your account settings. The platform consists of three key security components: protection, detection, and response. It includes a Sucuri firewall, a continuous security issue scanning engine, and a globally distributed incident response team.

c) Will the website firewall work with my CDN or hosting company ?

We collaborate with major CDN providers like CloudFlare, MaxCDN, and Amazon CloudFront, and our team can assist in CDN configuration through your account ticketing system.

d) Will a website firewall affect my SEO ?

Firewalls don’t affect SEO unless caching options are used to improve performance. Google and other crawlers associate content with domains, so local businesses should choose a server closest to their region when setting up their firewall.

e) Can a firewall be used with my plugin, theme, or service ?

A website firewall is a SaaS solution that doesn’t require local configuration at the application layer, allowing for troubleshooting in cases where the user’s browser communicates with the web server. Our team can help restore the system to its original state.

f) Can you guarantee that my website will not be compromised ?

We are committed to maintaining the security of our website, but we acknowledge that there is no 100% solution and that factors like the website owner and web server environment cannot be fully controlled.

g) Which plan do I need for my HTTPS website ?

The individual requires a professional plan or higher.

h) How does protection work ?

Protect is a custom website firewall solution that serves as a perimeter defense for your website, acting as an intrusion detection and prevention system (IPS) specifically designed for websites. It filters all incoming traffic, detecting and blocking malicious traffic.

i) Will the activation process cause downtime ?

The migration process is guaranteed to be seamless and without any downtime.

j) Does this protection prevent hackers from exploiting vulnerabilities ?

Absolutely, this protection is designed to prevent hackers from exploiting vulnerabilities.

k) Does the firewall provide load balancing ?

The business plan provides load balancing, which involves distributing traffic to multiple servers to enhance capacity and reliability.

l) What security options are available ?

The firewall provides numerous configuration options, including protected pages, blocking XMLRPC, IP whitelisting, virtual patching, and hardening, all accessible through our knowledge base.

m) If I have a Sucuri firewall, why do I need the Sucuri platform ?

Layered defense is a concept that offers a lower risk of threats to your website by combining detection and protection. It ensures that if one person cannot stop, others will catch on.

n) Does the website firewall protect my email ?

The firewall is only applicable to your website.

o) What if someone tries to bypass your firewall ?

To restrict HTTP access to your web server, add restrictions to the .htaccess file, ensuring only your firewall IP can access your server.