Enhancing Moderation: A Guide to Restricting Posts in Smarter Track Threads

A centralized location for interacting with end users and customers is crucial for businesses. Brand portals often include a customer community area, integrating traditional forums with additional features. This allows users and agents to post comments, ask questions, and provide feedback. Agents may need to restrict user participation in community threads, like for product announcements or thread control.

a) How do I lock a community thread and prevent users from adding replies or comments in Smarter Mail ?

1. First, log into your agent account on the Brand’s Portal.

2. Then, click on the Community button.

3. Afterwards, submit a new thread or navigate to an existing thread.

4. Finally, click on the “Lock Thread” button under the “Actions” heading to the right of the thread, which is marked with a red “Locked” label.

5. To unlock a thread and enable users to add comments or replies, navigate to the thread and click on Unlock Thread.