Comprehensive Guide to Smarter Track Administrator Password Recovery

User passwords can be changed through the admin interface in Smarter Track, and if an administrator account’s password is unavailable, other administrators can change it. If access is restricted, users can change passwords directly in the database.

a) How do I reset an administrator password in Smarter Track using Microsoft SQL Server?

1. First, open IIS and ensure that the Smarter Track web server is stopped, especially if the application is running an older version.

2. Then, open SQL Server Management Studio.

3. After that, the query should be executed by replacing PASSWORD with the following password and USERNAME with the user’s login name.

Note: To change the name of the st_Users table in a query, if you use a different database table prefix.

4. Next, start the Smarter Track application pool, if using an older version and Smarter Track’s web server, instead of the Smarter Track web server.

5. Finally, you should now be able to access Smarter Track using your specified username and password.

b) How do I reset an administrator password in Smarter Track using MySql?

1. First, open IIS and ensure that the Smarter Track web server is stopped, especially if the application is running an older version.

2. Then, open MySql Administrator or another MySql console application.

3. After that, the query should be executed by replacing PASSWORD with the following password and USERNAME with the user’s login name.

Note: To change the name of the st_Users table in a query, if you use a different database table prefix.

4. Next, start the Smarter Track application pool if you are using an older version, and the Smarter Track web server instead.

5. Finally, you should now be able to access Smarter Track using your specified username and password.