Troubleshooting Smarter Mail: No Connection to 127.0.0.1:17001 – SocketException Error

The webmail interface can communicate with the Smarter Mail service via remote calls, with the default being TCP on 127.0.0.1, port 17001. IPC, an alternative option, uses named pipes. If an error occurs and the service is still running, follow the steps.

a) How do I configure the Smarter Mail web interface to run in IPC mode ?

1. First, connect to the server where Smarter Mail is installed.

2. Then, navigate to c:\Program Files (x86)\SmarterTools\SmarterMail\MRS.

3. After that, edit the web.config file in a text editor like Notepad.

4. Next, find the <MailServiceAddress> tag and set it to 127.0.0.1.

5. Then, change the value to “IPC” in the <add key=”MailServiceAddress” value=”IPC”/> line.

6. Finally, save the changes to web.config to automatically restart the Smarter Mail service.

Note: After any Smarter Mail upgrade, you will need to update the web.config file. Therefore, you need to perform these steps again after installing a new version of Smarter Mail.