Managing Post Status: How to Flag a Community Post as Unread in Smarter Track

A centralized location for interacting with end users and customers is crucial for businesses. Brand portals often include a customer community area, integrating traditional forums with additional features. This allows users and agents to post comments, ask questions, and provide feedback. Users can choose to retain the bold title and unread status of a thread that requires further review or reply.

a) How do I mark a community thread in Smarter Track ?

1. First, log into your agency or end-user account on the Brand Portal.

2. Then, click the Community button.

3. After that, navigate to the existing thread.

4. Finally, click Mark Unread under the Actions heading to the right of the thread.