Internet Explorer 11 Issues in Smarter Stats: A Usability Troubleshooting Guide

The Smarter Stats web interface may not display or function as expected in certain instances of Internet Explorer 11.

a) How do I display Smarter Stats properly in Smarter Stats?

1. First, navigate to the MRS folder of your Smarter Stats installation at C:\Program Files (x86)\SmarterTools\SmarterStats\MRS and delete the App_Browser folder from Smarter Stats.

2. Then, locate the App_Browsers folder and delete it completely if it exists.

3. After that, newer versions of Smarter Stats may not have this folder. If it doesn’t exist in your installation, skip this step.

4. Next, apply the Microsoft .NET patch by downloading and installing the Microsoft patch.

Note: This patch requires a server restart for installation and may not be necessary if.NET 4.5 is installed, as it is included in the.NET 4.5 Framework.

5. Then, register the browser with IIS.

6. After that, run the following commands from the command prompt as per your server’s operating system:

• For 64-bit operating systems
  C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regbrowsers -i
• For 32-bit operating systems
  C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regbrowsers -i

7. Finally, run the IISRESET command in the command prompt.

b) How do I replace the files with the .Net default in Smarter Stats?

1. First, download the browser configuration file.

2. Then, back up the C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers folder.

3. After that, delete the contents of C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers.

4. Next, extract the downloaded file to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers.

5. Finally, run the IISRESET command in the command prompt.