01

I cannot access to my site or webmail&mail client but I can access other sites without problem.

Please check on your ISP connection. If you are using fix connection, please give us your fix IP for further investigation and try to use alternate ISP connection to access your webmail&mail client to verify. If you just use dial up connection, please try to disconnect and re-connect your Internet connection before you try again to access your site or webmail&mail client.

02

I can access to webmail but cannot access to mail client with error message pop up "unable connect to the server..." or message pop up "wait for 60 seconds...".

Mail client has longer connection path, if connection is not stable, you may still able to access webmail but encounter problem accessing mail client with the above mentioned errors. Please use alternate ISP connection if you have or try again later.

03

Why I have the error "550 not local host....not a gateway" when trying to send mail out?

Please check on your email account configuration in the mail client(Outlook/Express). Have you click on the "My outgoing server requires authentication" check box in the Outgoing Mail Server setting? Please visit this URL http://webserver.com.my/2g/2G_support_center/faq/faq_after_email_general.htm for the correct configurations in your mail client.

04

I cannot connect to server by using FTP uploads.

If the error display is wrong password, please verify your password with us and check on your FTP site settings/configuration at http://www.webserver.com.my/2g/2G_support_center/faq/faq_after_ftp.htm . If the error display is no connection/connection time out, please check on your ISP connection. If you are using fix connection, please give us your fix IP for further investigation and try to use alternate ISP connection to access your FTP to verify. If you just use dial up connection, please try to disconnect and re-connect your Internet connection before you try again to access your FTP.

05

 Why everytime login to my webmail, I encounter page time-out?